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LIMITED TIME!! Free domestic shipping on orders over $75!

Shipping & Delivery Policy

Shipping Policy

Thank you for visiting and shopping at Ellie Dog Wear. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
USPS First Class Mail 3-5 business days $3.75 – $5.50
USPS Express Mail 2 business days $20 – 30
Free Shipping 3-5 business days Free on orders over $75

Delivery delays can occasionally occur.

All shipments are made through USPS and we have no control over it once it leaves our warehouse.  For any delivery delays please contact USPS using the tracking number to help locate your package.

Shipment to P.O. boxes or APO/FPO addresses

Ellie Dog Wear ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Ellie Dog Wear does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. 

USPS – 1.800.ASKUSPS 

Customs, Duties and Taxes

Ellie Dog Wear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ellie Dog Wear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Currently we support shipment to the following countries other than the US:

  • Canada
Shipment method Estimated delivery time Shipment cost
USPS International First Class Mail 3-5 business days $10 – $20
USPS International Express Mail 2 business days $40 – 50

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.