How do I place an order?
First of all, visit our store at: https://elliedogwear.com/shop
Choose products that you love, then click “Add to cart” and “Check out”.
Follow the billing and shipping information and wait for the order confirmation in your email.
When will I get an order confirmation?
As soon as you place your order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we will get your order ready for immediate shipment and will notify you again once it has been shipped.
Where is your shipping information?
You can find all of our shipping and delivery information here.
How do I return or exchange something?
You can find all of our returns & exchange information here.
Do you offer replacement parts?
Yes. Whether it’s a recent or an previous order, we can definitely help if you need a replacement part for any hardware or accessory that’s part of a past order. Just contact us with your order information and the part you need and we’ll have someone get in touch with you shortly.
Product Questions
Where can I find the sizing chart?
You can find the sizing chart at the bottom of the product page under “Sizing Chart”. Please note that sizes may be different between products so it is important to check the sizing cart for each product so you can find the best fit for your dog.
Which measurement is the most important when measuring my dog?
Take priority of the chest measurement as this will determine how tight or loose the clothes will be.
How do I measure my dog if he has a lot of fur?” style=”simple”]Fluffier breeds should have their fur compressed slightly but comfortably when measuring.
Do you offer wholesale?
Absolutely! We love to offer wholesale to other retailers looking to stock our products. Please navigate here to complete a wholesale form and one of our reps will respond to you soon.
What countries do you currently ship to?
Ellie Dog Wear is now available to ship worldwide! If for some reason the checking process tells you that it isn’t able to ship it to your location then please send us a message here and we’ll sort it out as quickly as possible.
Didn’t find the answer you were looking for? No problem!
Send us a message here and we’ll do our best to answer any questions you have.