Frequently Asked Questions

Have questions? We’ve got you covered! Whether you’re looking for the perfect fit, wondering about shipping, or need help with a return, you’ll find answers to our most frequently asked questions below.

At Ellie Dogwear, we want every purchase to be easy, every adventure to be comfortable, and every pup to look their best. 🐾

Browse the questions below for quick answers about sizing, shipping, returns, exchanges, product care, and more.

Question What is your return policy?
Answer

We want you and your pup to love your Ellie Dogwear purchase. We accept returns of eligible items within 30 days of delivery.

Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging attached. Items that show signs of wear, pet hair, odors, washing, damage, or use may not be eligible for a refund.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. Original shipping charges are non-refundable.

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Final sale, clearance, personalized, and gift card purchases are not eligible for return unless defective or required by applicable law.

Question Can I exchange an item for a different size?
Answer

Yes! If the size you ordered isn’t quite right, please contact us within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

Because availability can change quickly, we may recommend returning the original item and placing a new order for the correct size.

 

Question How do I know which size to order?
Answer

Every dog is built differently, so we recommend measuring your dog before ordering rather than selecting a size based only on breed or weight.

Check the size chart on the product page and compare your dog’s measurements with the measurements provided. If your dog falls between sizes, contact us and we’ll be happy to help.

 

Question What if I receive the wrong or damaged item?
Answer

We’ll make it right. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.

Our team will review the issue and help arrange an appropriate replacement, refund, or other resolution.

 

Question How long does shipping take?
Answer

Orders are typically processed before being handed over to the shipping carrier. Delivery time depends on the shipping method selected, destination, carrier conditions, holidays, and other factors.

Once your order ships, tracking information will be provided when available.

 

Question How can I track my order?
Answer

Once your order has shipped, you’ll receive tracking information when available. Please allow some time for the carrier to scan the package and begin displaying tracking updates.

If your tracking information hasn’t updated for an extended period, contact us and we’ll help investigate.